We value our customers and their satisfaction is our top most priority. Please read our Service and Refund policy for details.
Customers may cancel their service booking anytime up to 2 hours before the scheduled service time without any penality.
If a cancellation is made within 2 hours of the scheduled service time, a cancellation fee of ₹500 may be applied
Cancellations can be made via our customer service line.
If a service is cancelled up to 2 hours before the scheduled service time, the customer will be elligible for a full refund of the amount paid.
If a cancellation is made within 2 hours of the scheduled service time and a cancellation fee is applied. The refund will be amount paid minus the cancellation fee. Refunds will be processed to the original mode of payment within 2-3 business days.
If you have done all of this and still haven't received your refund yet, please contact us at liv.clean@outlook.com
If a customer is not satisfied with the quality of service provided, they must report the issue via our LivClean customer service line or email within 8 hours of service completion.
Each Complaint will be investigated on a case-by-case basis. If a complaint is found to be valid, a partial or full refund may be issued at LivClean discretion. Please note that LivClean reserves the right to modify this cancellation and refund policy at any time. We encourage customers to review it periodically.